You got questions.
We got answers.
You can find answers to frequently asked questions here
You need to create a new profile by clicking on the floating Login button on the right bottom of this website. Enter your phone number, verify the SMS code, and you will be logged in into your new personal account. You can always access it by clicking on the same floating login button on the right bottom. You can now book appointments, buy treatments, credit packs and memberships. Reach out to our reception desk, email us at info@onethirtylabs.com or call +45 52 60 77 77, if you need help.
All your ongoing purchases (single sessions, punchcards and memberships) have been successfully converted into their equivalent value in credits and/or monetary balance on your new account. This value has been calculated to ensure you don't lose anything. With these credits and money, you will be able to easily purchase the same or similar packages or explore other options, you can use your credits until 30 November 2026. You will receive an activation link to activate your new profile and see all your credits and account balance available.
Follow these simple steps to log in or link your old account to our new system:
1. Sign in: Click the floating Login button on the right bottom of this webiste..
2. Enter your phone number: Type in your phone number to receive a 6-digit verification code.
3. Link or create your account:
- If your phone number is recognized: Your account will link automatically.
- If your phone number isn't recognized: Reach out to our reception desk, email us at info@onethirtylabs.com or call +45 52 60 77 77.
4. Claim your old account: If you see the message "We found an account linked to this email," simply follow the on-screen prompts to claim your account.
Yes, you will receive an activation email from Ferb. Use the link in that email to activate your new account using your email and phone number. A verification code will then be sent to your phone. If you need assistance, feel free to reach out to our reception desk and we can do it for you.
First, check your spam or promotions folder. If you did not receive any activation email, you can't find it or you have changed email, reach out to our reception desk, email us at info@onethirtylabs.com or call +45 52 60 77 77 and we will send you a new activation email.
Yes, you can book your classes by clicking on the "Group Classes" menu section of this website, you will be asked to login first: if you have not created or reclaimed one yet, please do it before booking your future classes. Booking through the Bruce app? You can continue reserving your classes at One Thirty Labs exactly as usual.
Yes, your booked appointments and classes will be moved to the new system. If they are not shown in your new reclaimed account on this website, you will need to wait a few more days. You can view them in the One Thirty Labs app (Apple or Android), if it is already downloaded on your phone.
Our studio managers will contact you directly to help you choose the new credit packs and/or memberships that best suit your preferences and needs.
The switch is about improving the digital experience around your account, bookings, purchases, and memberships.
If you have already downloaded our One Thirty Labs app from the Android or Apple stores, you will still be able to access it to view your details and purchase history. However, you will no longer be able to book appointments or buy services through it. Our new app is on its way! In the meantime, you will only be able to book and buy services directly and only on this website. You can access your personal profile and account by clicking the "Login" button in the top right corner of the website. If you use the Bruce app, your class bookings at One Thirty Labs remain completely unchanged.
If something does not look right after you activate your account or experience any issue, contact us and we’ll help you sort it out. Emma, our Client Experience Manager, will help and guide you through the process. Feel free to reach out to our reception desk, email us at info@onethirylabs.com or call +45 52 60 77 77. We are here to help you and make this transition as smooth as possible.