You got questions.
We got answers.
You can find answers to frequently asked questions here
Your existing purchases, tickets, memberships, and relevant account information will be transferred to your new account at Ferb
Follow these simple steps to log in or link your old account to our new system:
Navigate to Booking.
1. Sign in: Click the Profile icon or the Sign in button.
2. Enter your phone number: Type in your phone number to receive a 6-digit verification code.
3. Link or create your account:
- If your phone number is recognized: Your account will link automatically.
- If your phone number isn't recognized: You will be prompted to create a new user.
4. Enter the same email address you used in our old booking system and click Continue.
5. Claim your old account: When you see the message "We found an account linked to this email," simply follow the on-screen prompts to claim your account.
Make sure to use the exact email address from your previous account so the system can find your history!
You will receive an activation email from Ferb. Use the link in that email to activate your new account with either your phone number or email. You have to use the same email or phone number used in the previous booking system.
First, check your spam or promotions folder. If you still cannot find it then: 1. Go to checkout on any treamtent, when you do it will ask you to Login to your account. When you it does, simply use your phone number. If an account with that phone number exists, you will be able to claim it. If you still can't get access contact us and we’ll help you get access.
Your existing purchases, tickets, memberships, and relevant account information will be transferred to your new account at Ferb
The booking site will be unavailable between 23:00 and 01:00 from 5th of July to 6th of July 2026. After that, bookings will continue in the new system
Yes, existing bookings that are part of the migration will be moved to the new system.
Yes. Active memberships will be transferred to the new system. Some users might have to authorize their card again.
No big disruption. The switch is about improving the digital experience around your
account, bookings, purchases, and memberships.
If something does not look right after you activate your account, contact us and we’ll help you sort it out.